Frequently Asked Questions

I have been frequently asked by buyers questions on the authenticity of the items, is it 2nd hand & you can find below some FAQs which I have compiled throughout my conversations with them :O)

1) Are the items genuine?

Yes all items are genuine and they are not fake or 2nd hand items.

2) What happens if I find out the item is not genuine?

As I guarantee the authenticity of the item, if you find it NA, I will gladly provide a full refund of the item. Note: Please provide proof that the item is NA within 3 days of purchase.

3) How did you manage to obtain the items cheaper than in coach shops in Malaysia?

The items sold are either from the coach factory outlets or past season items. When I mention past season, its about 2-3 months old as COACH changes their items every 1-2 months.

4) Where are your supplies coming?

As per 3 above, they are from coach outlets and mainly in the US.

5) Does my bag come with a dustbag or box? Why are the items without boxes?

As these items are from the outlets, the outlets at times do not give dustbags. COACH boxes are available but with an additional fee due to additional shipping charges.

6) What if I want a box?

Additional boxes can be arranged with an additional fee. This is because, I will incur additional charges for the box to be shipped from US to Singapore.

7) Why are the items shipped to Singapore instead of Malaysia directly to save on shipping time & collection time?

Items are shipped to Singapore as I am based in Singapore & the tax is slightly lower for luxury items. In Singapore, GST is incurred @ 7% for items above SG400. Luxury tax in Malaysia is approximately 30%. You would not want your bag that cost RM1,000 to increase to RM1,300 due to additional tax. In this case, its cheaper to get in the coach retail outlets in Malaysia.

8) What if I need the item immediately?

For immediate items, there are some ready stock in Malaysia which you can pick up anytime.

9) Why do I have to pay a deposit for an item which I have not collected or a pre-order item?

A deposit is required to secure the item. For any pre-order items, the actual item will be purchased upon your confirmation & I will have to pay the FULL PRICE to my supplier. Hence, a deposit of 50% is required for any pre-order item.

10) Can I reserve an item & if yes for how long?

Yes you can reserve an item for 1 day. If no payment is being made, I will release the item to the next buyer.

11) Can I order items which are on coach website?

Yes you can order items on coach website but bear in mind that the items are more expensive than those on my blog. Reason being, these are latest items and adding the shipping charges, the price may be close to what you can get locally. If you're keen on any item, let me know & I will quote the price to you.

12) Can I order items which you have sold? I really love them!!

You can check wt me on the item availability. For most items which have been sold, it will be very difficult to locate the items as they are already out of stock (OOS) in coach outlets around the US. However, if you never try you never know.

13) Do I get a discount for buying more than 2 items?

Depending on the value of the item, YES YES I offer discounts. So, THE MORE YOU BUY, THE MORE YOU SAVE !

14) What does it mean by BNWT & why do you issue the coach receipt?

BNWT means brand new wt tag. This is to proof that the bag has not been used. Coach receipts are issued to proof authenticity as well. However, I would like to stress that if the item does not come wt coach receipts, it does not mean its not authentic. Sometimes due to the volume of bags purchased, no individual receipts are issued.

15) How do I know my COACH is genuine?

Please refer to "How to Spot a Fake Coach" for more details. Alternatively, you can go to the COACH outlets & if the sales assistance is nice, she will be able to verify for you !

16) Why are some COACH bags so expensive when the item is small?

The price of the bag does not depend on the size of the bag only, but the material, the pattern, the fashion for the month! Normally leather bags are the most expensive models.

17) I love CARLY/ZOE. Why dont you carry it on your blog?

Carly's & Zoe are normally more expensive than the other bags sold in COACH. A small Carly/Zoe can probably cost you close to RM1k. If you are keen, let me know and I can try to locate it for you.

18) Why are there so many wristlets available on your blog?

Wristlets are the main attraction for Malaysians and Singaporeans. As the price of a wristlet is reasonable, normally people get at least 1 -2 wristlets for different occassion(s).

19) I notice that you have some items on your blog which is not even sold in Malaysia? Why?

Well, thats because items sold in Malaysia is less than 50% of the items available in US. I am able to get these items as they are shipped from US & you may be the only person using it in Malaysia. For items sold in shops, each outlet may only carry a maximum of 6 pieces per item/per color.

20) Why are the bags usually brown/black/khaki? So boring....

These are popular color among coach lovers. Coach signature color is actually khaki color when they 1st started but "evolved" to multicolor bags as the years comes by and the interest for bags grow.

21) I am based in Singapore but your price is in Malaysian Ringgit. Do you sell your items in Singapore?

Well, YES YES. Items are available in Singapore and I will quote in SGD. Pls email to madaboutcoach@gmail.com for inquiries